How can we help?

Find a shop on the map, open it, and press claim. We email you a link so we know the address is yours. Open it and the deal is saved to Member Wallet with the code you show in the shop.

In Member Wallet. It lists every deal you have claimed, with the shop, what it is worth, and the code, so you can find one again while you are standing at the counter. Open Member Wallet.

Neither. Member Wallet is a web page, so there is nothing to install and nothing to keep updated. And there is no password to invent: you give an email address when you claim your first deal, we send you a link, and opening it is how you sign in.

Open the deal in Member Wallet and show the code. You can read it out, or switch to the barcode tab and let them scan it off your screen. Nothing to print, nothing to carry.

Copy the code out of Member Wallet and paste it into the discount box at checkout. The amount comes off the order.

The shop that made the deal sets the rules on it, and may have attached one: a minimum to spend, certain days or hours, particular products, or a cap on how much of the order it can cover. Whatever applies is written on the deal in Member Wallet. If it still will not go through, ask the shop, because they set the rules and only they can change them.

No. A deal is a reward a shop gives you, not something you buy. There is no membership, no fee, and nothing to subscribe to. Looking at the map and opening Member Wallet are free too.

That is up to the shop. Where a deal has an end date Member Wallet shows it, so you can see what is running out. Once the date passes the deal is gone and cannot be put back: a deal is a free reward rather than something you paid for, so the rules that stop a gift card expiring do not cover it.

Write to support@whitefang.ai and ask. One thing to know first: deleting your account gives up every deal in Member Wallet for good, so spend anything you want to keep before you write to us.